Customer Service
General Information
- Store Locator
- Terms & Conditions (legal)
- Employment Opportunities
- Corporate Information
- Privacy Policy
Corporate Information
Jo Malone joined The Estée Lauder Companies' family of brands in 1999 and is available in 22 countries and territories. Jo Malone is a British lifestyle brand known for its unique fragrance portfolio and luxury products for the bath, body and home. Rewriting the rules of perfumery by mixing unexpected combinations of ingredients and providing elegant yet playful concepts where scent is used with abandon, the world of Jo Malone continues to inspire a loyal following.
At Jo Malone there are several different types of job opportunities available. More information about the job opportunities is below.
We are an equal opportunity employer.
Retail Sales
Whether you work as one of our Business Managers, Counter Managers, or Jo Malone Stylist, engaging your client with extraordinary service and keen product knowledge is critical to your success.
Jo Malone Stylist
The primary responsibility of the Jo Malone Stylist is to represent the brand at counter, to educate the client on Jo Malone's unique philosophies, and to help each client find just the right product to suit any personality and occasion. Passion and strong selling and communication skills are essential.
While Jo Malone offers extensive on-the-job training, some prior experience in cosmetics and sales is required.
Business Manager and Counter Manager
These positions are responsible for managing the overall performance of a Jo Malone counter including staffing and sales.
Store Manager
This position is responsible for managing the overall performance of a Jo Malone free-standing store including staffing and sales.
Jo Malone Account Coordinator
The Account Coordinator covers a territory and services all of the Jo Malone stores within that territory. The primary focus of the Account Coordinator is working closely with our Counter Staff, ensuring Counters are kept to the brand's standards, educating the Jo Malone Stylists about new products and techniques, executing events, and helping drive sales. If you have at least 2-3 years experience in sales, you may qualify for this role.
Applying for a Retail Sales Position
For a Retail Sales position in a Jo Malone store, please inquire with the Store Manager directly.
For a Retail Sales positions within a Department or Specialty store that carries Jo Malone products on the West coast or in a Central state, please email westccentral@estee.com.
For a Retail Sales positions within a Department Specialty store that carries Jo Malone products on the East coast, please email eastcoast@estee.com.
When applying for a Retail Sales position, please reference in the subject line of the email the title of the position for which you are applying and geographic location. If your qualifications and experience indicate you may be a top candidate for the position, you will be contacted by a member of Human Resources.
Field Sales Management
Several types of field sales management positions are available at Jo Malone. A few of the Field Sales Management positions are highlighted below.
Account Executive
The Account Executive is responsible for multiple stores within a territory, working with retail partners to manage sales goals and objectives and ensuring the counter staff best represents Jo Malone. If you have at least 3-5 years retail management experience, you may qualify for this opportunity.
Regional Sales Director
The Regional Sales Director is responsible for managing a region to ensure that sales and profit objectives are achieved. The Regional Sales Director supervises the Account Executives within a specified territory. If you have at least 5-7 years of related experience, you may qualify for this opportunity.
Education Executive
The Education Executive educates counter staff on product knowledge and skills which are necessary to achieve Jo Malone standards and sales goals. If you have 3-5 years of retail management and/or sales and product training experience, you may qualify for this opportunity.
Field Executive Director
The Field Executive Director is responsible for managing a group of regions to ensure that sales and profit objectives are achieved. The Field Executive Director supervises the Regional Sales Directors and the Education Executives within a specified territory and works with senior sales management to develop retail strategy. If you have 8-10 years of related sales and management experience, you may qualify for this opportunity.
Applying for a Field Sales Management Position
To apply for a Field Sales Management position on the West coast or in a Central state, please email westccentral@estee.com.
To apply for a Field Sales Management position on the East coast, please email eastcoast@estee.com.
When applying for a Field Sales Management position, please reference in the subject line of the email the title of the position for which you are applying and geographic location. If your qualifications and experience indicate you may be a top candidate for the position, you will be contacted by a member of Human Resources.
Corporate Positions
Jo Malone has Corporate Positions of all types including marketing, product research and development, supply chain, finance, human resources and information technology.
To apply for Corporate Positions at Jo Malone, click here.
Distribution Information
All inquiries of this nature must be submitted in writing on your company letterhead.
Nancy Feetham
Senior Vice President
Sales and Marketing
575 Broadway
2nd Floor
New York NY 10012